MSC Property Services Ltd

Effective Date: 10.09.2025

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MSC Property Services Ltd (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about visitors and users of our website: www.msc-property-surveys.co.uk (“Site”).

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1. Information We Collect

We may collect the following types of personal information:

• Account information: name, email address, password, and billing details.

• Payment information: processed securely via our payment provider (we do not store card details).

• Survey service details: information you provide to enable us to carry out property surveys.

• Technical information: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information to:

• Provide and manage the survey services you request.

• Process payments for services purchased.

• Manage user accounts.

• Communicate with you regarding your account or enquiries.

• Improve our website and services.

• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

• Contract: to provide the services you request.

• Consent: where you agree to receive marketing emails.

• Legal obligation: to comply with UK laws.

• Legitimate interests: to improve our services and website.

4. Sharing Your Information

We do not sell or rent your information. We may share your data with:

• Payment processors to handle transactions.

• Service providers (e.g., IT hosting, email systems).

• Legal or regulatory authorities where required by law.

5. Data Retention

We will keep your personal data only as long as necessary for the purposes collected, including any legal, accounting, or reporting requirements.

6. Security

We take reasonable measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our Site may use cookies to enhance your browsing experience. You can manage cookies through your browser settings.

8. Your Rights

Under UK data protection laws (UK GDPR and Data Protection Act 2018), you have the right to:

• Access your data.

• Correct inaccurate data.

• Request deletion of your data.

• Restrict or object to processing.

• Request transfer of your data.

To exercise your rights, contact us at info@msc-property-surveys.co.uk.

9. Contact Us

If you have any questions about this Privacy Policy, please email us at info@msc-property-surveys.co.uk